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About Millennium Insurance

Established in 1998, Millennium Underwriting Agencies’ core charter was to provide the MGA Insurance Group with an insurance solution for its thriving farm and residential strata portfolio’s.

We are pleased, after nearly 20 years of operation; Millennium manages over $80,000,000 in farm and residential strata insurance premiums alone and transacts business with varying broker networks across Australia.

During our brief history, Millennium has added a number of new products to its range;

Millennium has an experienced, dedicated and committed team of underwriters and claims specialists providing exceptional service to our broking networks and their customers.

Today’s insurance market provides many challenges to the broking market. For example:

So how can the broking market overcome the challenges they face?

Select Millennium as your preferred insurance solutions partner. Why?:

Complaints and Disputes Resolution Process

Millennium is committed to providing quality service to you, however, we recognise that occasionally there may be some aspect of our service or a decision we have made that you wish to query or draw to our attention.

If you wish to make a complaint about our service, our products or a claim, simply contact us and ask to speak to the manager of the section handling your claim or policy.

If you are not satisfied with our response to your complaint you can ask to have the matter considered by our internal dispute resolution process. Your complaint will be reviewed by our Complaints Officer, who is a senior officer within the organisation with independent decision making authority. Our complaints officer will write to you within 15 working days advising the outcome of the review and reasons for their decision. If you are not satisfied with the outcome of this process you may elect to have the matter heard by an independent external dispute resolution facility. We will provide you with details of our external dispute resolution facility as part of the information provided to you in our review of your complaint.

General Insurance Code of Practice

Millennium subscribes to the General Insurance Code of Practice. The purpose of the code is to raise the standards of practice and service in the General Insurance Industry. You can obtain more information on the code of practice and how it assists you by visiting their website at www.codeofpractice.com.au

How to make a claim

We understand that when you make a claim you want it to be simple and fast, so we will do our best to make sure that your claim is processed as quickly and efficiently as possible. To lodge a claim, contact your Insurance Broker in the first instance, who will guide you through the claim process.