About Millennium

Millennium’s origins date back to the late 1980’s when MGA managed a wholesale business called “Commercial Farmers Insurance Agencies” (CFI). CFI was established to meet the needs of MGA’s growing regional and agricultural presence in Australia.

Fast forward a few years – in 1998 Millennium Underwriting Agencies was established in response to a changing insurance market, industry regulation and risk management transparency. Under the new business called Millennium, the business continued to supply MGA Insurance Brokers with claims and underwriting solutions.

Today, Millennium’s core charter is to provide exclusive underwriting and claims services and risk placement solutions to the MGA Insurance Group and their broker network across Australia. Millennium play a crucial role in managing insurer security, broker partnerships and core underwriting and claims services for MGA’s thriving portfolios.

The Team

Millennium has a team of experienced and committed underwriters and claims specialists providing exceptional service to our broking networks and their customers.

Wayne Kruger
Wayne KrugerClaims
Manager
wayne@mua.com.au
Josh McDonald
Josh McDonaldHead of Operations
& Underwriting
josh@mua.com.au

Today’s insurance market provides many challenges to the broking market

For example:
• Insurers have specific risk appetites
• Enormous differences in covers and conditions
• A high level of expertise is required to understand your client’s insurance needs

Why should you select Millennium as your preferred insurance solutions partner?

• Well researched understanding of the broking market
• Risk management resources
• Excellent communication
• Technical expertise
• Unique products
• Great people to deal with
• Outstanding in-house claims service

Code of Conduct

Complaints and Disputes Resolution Process

Millennium is committed to providing quality service to you, however, we recognise that occasionally there may be some aspect of our service or a decision we have made that you wish to query or draw to our attention.

If you wish to make a complaint about our service, our products or a claim, simply contact us and ask to speak to the manager of the section handling your claim or policy.

If you are not satisfied with our response to your complaint you can ask to have the matter considered by our internal dispute resolution process. Your complaint will be reviewed by our Complaints Officer, who is a senior officer within the organisation with independent decision making authority. Our complaints officer will write to you within 15 working days advising the outcome of the review and reasons for their decision.

If you are not satisfied with the outcome of this process you may elect to have the matter heard by an independent external dispute resolution facility. We will provide you with details of our external dispute resolution facility as part of the information provided to you in our review of your complaint.

General Insurance Code of Practice

Millennium adheres to the General Insurance Code of Practice. The purpose of the code is to raise the standards of practice and service in the General Insurance Industry. You can obtain more information on the code of practice and how it assists you by visiting their website below.

Code of Practice

How to make a claim

We understand that when you make a claim you want it to be simple and fast, so we will do our best to make sure that your claim is processed as quickly and efficiently as possible. To lodge a claim, contact your Insurance Broker in the first instance, who will guide you through the claim process.

MGA Offices

Translating and Interpreting Services

Non-English Speaking Customers

Please visit this link for information on language interpreting services which may be able to provide assistance to non-English speaking customers. This link is to the Australian Government’s TIS – Translating and Interpreting Services website: https://www.tisnational.gov.au/

National Relay Service

If you’re deaf or hard of hearing, call the National Relay Service teletypewriter on 133 677 and enter our phone number (08) 8249 7900. For more information about this service, visit: https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service