About Millennium

Millennium’s origins date back to the late 1980’s when MGA managed a wholesale business called “Commercial Farmers Insurance Agencies” (CFI). CFI was established to meet the needs of MGA’s growing regional and agricultural presence in Australia.

Fast forward a few years – in 1998 Millennium Underwriting Agencies was established in response to a changing insurance market, industry regulation and risk management transparency. Under the new business called Millennium, the business continued to supply MGA Insurance Brokers with claims and underwriting solutions.

Today, Millennium’s core charter is to provide exclusive underwriting and claims services and risk placement solutions to the MGA Insurance Group and their broker network across Australia. Millennium play a crucial role in managing insurer security, broker partnerships and core underwriting and claims services for MGA’s thriving portfolios.

The Team

Millennium has a team of experienced and committed underwriters and claims specialists providing exceptional service to our broking networks and their customers.

Josh McDonald
Josh McDonaldChief Executive
Wayne Kruger
Wayne KrugerHead of

Today’s insurance market provides many challenges to the broking market

For example:
• Insurers have specific risk appetites
• Enormous differences in covers and conditions
• A high level of expertise is required to understand your client’s insurance needs

Why should you select Millennium as your preferred insurance solutions partner?

• Well researched understanding of the broking market
• Risk management resources
• Excellent communication
• Technical expertise
• Unique products
• Great people to deal with
• Outstanding in-house claims service

Code of Conduct

Complaints and Disputes Resolution Process

Millennium has procedures for the fair handling of complaints which are detailed in the complaints leaflets, available for download below.

• Complaints and Dispute Resolution Process (Lloyd’s)
• Complaints and Dispute Resolution Process (Non Lloyd’s)

General Insurance Code of Practice

Millennium adheres to the General Insurance Code of Practice. The purpose of the code is to raise the standards of practice and service in the General Insurance Industry. You can obtain more information on the code of practice and how it assists you by visiting their website below.

How to make a claim

We understand that when you make a claim you want it to be simple and fast, so we will do our best to make sure that your claim is processed as quickly and efficiently as possible. To lodge a claim, contact your Insurance Broker in the first instance, who will guide you through the claim process.

Translating and Interpreting Services

Non-English Speaking Customers

Please visit this link for information on language interpreting services which may be able to provide assistance to non-English speaking customers. This link is to the Australian Government’s TIS – Translating and Interpreting Services website: https://www.tisnational.gov.au/ or call 131 450

National Relay Service

If you’re deaf or hard of hearing, call the National Relay Service teletypewriter on 133 677 and enter our phone number (08) 8249 7900. For more information about this service, visit: https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service or call 1300 555 727, SMS: 0432 677 767